Knowledge Base
Go to www.givepenny.com
I'm a fundraiser or a donor
I'm a fundraiser or a donor
Questions you may have as a Fundraiser
Questions you may have as a Donor
Fundraising in Teams
Top Tips for FUNraisers like you!
Troubleshooting
I'm a current charity Partner
Charity Newbie Guide
Resource Hub (Everything You'll Ever Need!)
I would like to learn more
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Knowledge Base
I'm a fundraiser or a donor
I'm a fundraiser or a donor
Questions you may have as a Fundraiser
Questions you may have as a Donor
Fundraising in Teams
Top Tips for FUNraisers like you!
Troubleshooting
I'm a current charity Partner
Charity Newbie Guide
Resource Hub (Everything You'll Ever Need!)
I would like to learn more
I'm a fundraiser or a donor
For questions relating to fundraising or donating to a page, click here
How does GivePenny work for charities?
Post a link to your GivePenny Playlist Fundraising page to JustGiving
Questions you may have as a Fundraiser
How to set up an In Memory Fundraising playlist
How can I add or remove an activity?
How do I close my fundraising page?
How do I sign up as a fundraiser on GivePenny?
How do I join a campaign?
What apps can I link to my fundraising efforts?
How do I connect GivePenny to my apps
Do apps really help me raise more money?
How does the money raised get sent to the charity?
Editing & Updating your fundraising page
Staying Safe while using Strava (GPS Map Tracking)
How to enter 'Challenge Locations'
The leaderboard is showing a different amount raised than my fundraising page
My Fitbit steps aren't appearing on my page
Can I swap one app for another?
How do I change the activity that is being tracked on my connected app?
Not using an app? Manually add your activity
How do I set up a fundraising challenge?
How do I change the dates of my challenge?
Can I change my distance target?
How do I add my offline donations?
How can I thank anonymous donors?
What happens if I don’t meet my target?
What is a Milestone Goal? and how do they work?
How do I mark a milestone as complete?
What is Playlist Fundraising?
How do I convert my steps to miles/ miles to steps?
Keeping your fundraising ethical
If my charity isn’t signed up, how can I suggest it to them?
What happens if I get stuck with the technology?
When will I get my 27 27 T shirt?
How do I delete my GivePenny account?
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Questions you may have as a Donor
How does a Spotify donation work?
My song / track isn't showing on the Spotify playlist?
What is a pledge?
When will I get my pledge reminder email?
I accidentally pledged and I meant to donate
Can I get a refund on my donation?
Where can I find your terms and conditions and fees?
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Fundraising in Teams
How do I add team members to my fundraising page?
How do I join a sub-team?
What is Team Fundraising?
What do I need to do as Team Leader?
How do I join an existing Fundraising Team?
How do I remove someone from my Team?
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Top Tips for FUNraisers like you!
QR Codes - What they are and how to use them...
Tips for fundraisers
How do I get more donations?
Troubleshooting
My distance is not showing on the leaderboard!
My Strava miles aren't appearing on my page
Why aren’t my ‘virtual ride’ miles updating on my fundraising page?
My Facebook fundraising isn't linking to my GivePenny Page
My apps don't seem to be working or connected to GivePenny
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