New Charity FAQs

We understand that sometimes the person who signed on the dotted line might forget to pass on the small print, so we’ve compiled some FAQs just for you!

How much to GivePenny Charge?

GivePenny charge a Subscription Fee, as well as a charge of 5% on all donations made plus 5% of any Gift Aid reclaimed on your behalf.


When will donations be passed on to you?

GivePenny will aggregate all the donations and other contributions made for you via PayPal through GivePenny in each calendar month and make one payment to you on the last Friday of the following calendar month. The amount to be paid will be the aggregate of those donations and other contributions received after deduction of the aggregate GivePenny Fee.

Donations and other contributions made for you via Stripe through the website will use your charity’s Stripe account to make payments to you directly. The amount to be paid will be the aggregate of those donations and other contributions after deduction of the aggregate GivePenny Fee.

 

Where will the donations GivePenny holds on your behalf be held until they are passed on to you?

GivePenny will credit all donations made for you via PayPal minus the applicable GivePenny Fee to a trustee account established with Barclays Bank for the benefit of you and our other GivePenny Cause Members.

Donations made for you via Stripe through the Website will use your charity’s Stripe account to make payments to you directly.

 

How is your relationship with GivePenny characterised?

GivePenny acts as your agent for the collection of donations and other contributions made for you through the Website. 

 

Can GivePenny reclaim Gift Aid on your behalf?

GivePenny will offer all donors who appear to qualify the opportunity to donate so that Gift Aid may be reclaimed by you. GivePenny is able to reclaim Gift Aid on your behalf if you are entitled to receive it under the applicable regulations. Before we can claim Gift Aid on your behalf, an authorised official from your charity will need to complete a form CHV1 (or its replacement from time to time) to allow GivePenny to act as a nominee. CHV1 forms are published by HMRC and copies are also available from GivePenny for your convenience.

If you would like GivePenny to reclaim Gift Aid on your behalf, please let us know and we will send you the appropriate details.

 

What happens if a donor requests a refund?

GivePenny will only refund a donor when it has your written consent. Full details of this process are found in section 3.7 below.

 

What should you do if you think things are not going as they should?

Maintaining a positive relationship with our GivePenny Cause Members is very important to us. If you have any concern about any aspects of our service, please contact us straight away so that together we can sort it out. You can call us on 0330 133 1979 or email us at happiness@givepenny.com